HP LaserJet Enterprise M552 - Page 12

Solve problems checklist ................................................................................................................... 79
Print the conguration page ............................................................................................................. 84
Print menu map ................................................................................................................................. 84
Print current settings pages ............................................................................................................. 85
Print event log ................................................................................................................................... 86
Pre-boot menu options ..................................................................................................................... 88
Remote Admin ................................................................................................................. 98
Required software and network connection ................................................ 98
Connect a remote connection .................................................................... 100
Disconnect a remote connection ................................................................ 104
Troubleshooting process ................................................................................................................................... 107
Determine the problem source ....................................................................................................... 107
Pre-troubleshooting checklist ...................................................................................... 107
Troubleshooting owchart ........................................................................................... 108
Power subsystem ............................................................................................................................ 109
Power-on checks ........................................................................................................... 109
Power-on troubleshooting overview ......................................................... 109
Control panel checks ....................................................................................................................... 113
Control-panel diagnostics ............................................................................................ 113
Touchscreen diagnostic mode (M553x and M577) .................................... 113
Control-panel system diagnostics (M553x and M577) .............................. 118
Control panel diagnostic owcharts (M553x and M577) ............................................. 133
Touchscreen black, white, or dim (no image) ............................................ 134
Touchscreen is slow to respond or requires multiple presses to
respond ....................................................................................................... 135
Touchscreen has an unresponsive zone .................................................... 136
No control panel sound .............................................................................. 137
Home button is unresponsive .................................................................... 138
Hardware integration pocket (HIP) is not functioning (control panel
functional) .................................................................................................. 139
Tools for troubleshooting .................................................................................................................................. 140
Individual component diagnostics .................................................................................................. 140
Tools for troubleshooting: LED diagnostics ................................................................. 140
Understand lights on the formatter ........................................................... 140
Tools for troubleshooting: Engine diagnostics ............................................................ 143
Engine test button ...................................................................................... 143
Defeating interlocks ................................................................................... 145
Disable cartridge check .............................................................................. 147
Tools for troubleshooting: Paper path and sensor diagnostic tests ........................... 148
Paper path test ........................................................................................... 148
Paper path sensors test ............................................................................. 149
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