Event Log will list 99.00.28.
Recommended action
Download the RFU le again. Make sure that you download the le for the correct printer model. Attempt the
rmware upgrade again.
Authentication required
Description
A user name and password are required.
Recommended action
Type the user name and password, or contact the network administrator.
Bad optional tray connection
Description
The optional tray is not connected, not connected correctly, or a connection is not working correctly.
Recommended action
1. Turn the printer o.
2. Remove and then reinstall the optional tray.
3. If more than one extra 550 Sheet feeder is available swap trays and test again.
4. Remove the tray and inspect the connectors on the tray and printer for damage. If either of them are
broken, have bent pins, or otherwise appear damaged, replace them.
5. Carefully reposition printer base onto the optional tray. HP recommends that two people lift the printer.
6. If the problem continues, replace the connector for the tray. (RC4-1741-000CN Draw connector)
Binname full
Description
The specied output bin is full.
Recommended action
1. Empty the bin to continue printing.
2. Using diagnostic test, Check sensor SR10 is functioning properly If SR10 does not function correctly
replace the delivery assembly.
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Duplex Printer RM2-0016-000CN
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Simplex Printer RM2-0092-000CN
Calibration reset pending
Description
A calibration reset occurs when all jobs are processed.
360 Chapter 2 Solve problems ENWW