HP LaserJet Enterprise M552 - 10.0 X.15 Install <supply>; 10.0 X.25 Wrong cartridge in <color> slot

4. Close the front door. If the message reappears, turn the product o, and then on again.
5. If the error persists, replace the toner cartridge.
10.0X.15 Install <supply>
Description
A supply is either not installed or not correctly installed in the product.
The 10.XX.15 is an event log only message, it will not show on the control panel. The only message to display
will be
Install <Supply>message.
●
10.00.15: Black toner cartridge (event code)
●
10.01.15: Cyan toner cartridge (event code)
●
10.02.15: Magenta toner cartridge (event code)
●
10.03.15: Yellow toner cartridge (event code)
Recommended action
Replace or reinstall the toner cartridge correctly to continue printing.
10.0X.25 Wrong cartridge in <color> slot
Description
The product displays this message when a toner cartridge is installed in the wrong slot.
The 10.XX.25 is an event log only message, it will not show on the control panel. The only message to display
will be Wrong cartridge in <color> slot message.
The indicated cartridge is installed in the wrong position:
●
10.00.25: Black toner cartridge (event code)
●
10.01.25: Cyan toner cartridge (event code)
●
10.02.25: Magenta toner cartridge (event code)
●
10.03.25: Yellow toner cartridge (event code)
Recommended action
From left to right, the toner cartridges should be installed in this order:
●
Yellow
●
Magenta
●
Cyan
●
Black
Reinstall the toner cartridges in the correct slots.
266 Chapter 2 Solve problems ENWW