HP LaserJet Enterprise M552 - Touchscreen has an unresponsive zone

Touchscreen has an unresponsive zone
Figure 2-45 Touchscreen has an unresponsive zone
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Y
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Y
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Y
Touchscreen
has an
unresponsive
zone
Is the area of the
touchscreen you are touching
greyed out (intentionally
deactivated)?
Does the previously
inactive area respond
to a touch?
Open the
diagnostic function.
Perform the
red-grid touch test.
Turn the printer
power off,
and then
on again.
Does the previously
inactive area respond
to a touch?
Replace the
control panel.
Do not replace the
control panel.
136 Chapter 2 Solve problems ENWW