HP LaserJet Enterprise M552 - 13.Ax.FF

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Administration
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Troubleshooting
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Diagnostic Tests
9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.
10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen
for the motor to activate). If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly.
13.Ax.FF
Description
Residual Media Jam in Tray X.
This jam occurs when residual media is detected at the Tray X feed sensor (SR21).
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13.A3.FF
Residual Media Jam in Tray 3
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13.A4.FF
Residual Media Jam in Tray 4.
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13.A5.FF
Residual Media Jam in Tray 5.
Recommended action
1. Open Tray X, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the printer to attempt to clear the jam.
3. Make sure that the Tray X pickup, feed, and separation roller are installed correctly and show no damage
or wear.
4. Clean or replace the pickup/feed rollers as needed.
5. Check the connectors at the sensor (J1904), feed motor (1903), and the Paper Feeder controller PCA.
6. Open the following menus:
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Administration
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Troubleshooting
●
Diagnostic Tests
7. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.
8. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen
for the motor to activate). If it is not, replace the pickup assembly.
9. If the error persists, replace the paper pickup assembly.
280 Chapter 2 Solve problems ENWW