HP LaserJet Enterprise M552 - Tray <X> overfilled

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X = 2: Tray 2
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X = 3: Tray 3
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X = 4: Tray 4
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X = 5: Tray 5
Recommended action
1. Close the tray.
2. If this message displays after the lifter drive assembly was removed or replaced, make sure that the
connector of the assembly is connected correctly and fully seated.
3. If the error persists, use the Media size switches (SW102, SW2, SW3) test in the Tray/Bin manual sensor
test to test the switches. If they do not respond, replace associated the lifter drive assembly.
4. If the switches do not respond, replace the associated lifter drive assembly.
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Tray 2 — RM2-0010–000CN
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External 550 Sheet feeder — RM2-5149–000CN
Tray <X> overlled
Description
The tray is lled above the stack-height mark.
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X = 2: Tray 2
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X = 3: Tray 3
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X = 4: Tray 4
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X = 5: Tray 5
The overlled condition is sensed by the stack surface sensor when the tray is rst closed. If the stack surface
sensor does not move down (because the tray is too full), the overlled message will be displayed and the
tray will not be available for printing.
Recommended action
1. Open the tray and remove paper until the tray lled indicators can be seen.
2. Close the tray.
3. If the issue persists after removing paper from the tray, replace Paper Pickup Assembly.
NOTE: Before replacing the Paper Pickup Assembly perform the following steps.
a. Perform a tray bin sensor test for the paper stack sensor of the tray in question.
(Example) Perform a manual sensor test for SR12 tray 2 paper surface sensor.
This test requires the activation of the tray closed lever which releases the sensor arms for the
paper surface sensors.
b. Verify that all connections from the DC Controller to the Paper pickup assembly and Lifting drive
assembly are fully seated and connected. A loose or missing connection can cause this error.
384 Chapter 2 Solve problems ENWW