HP LaserJet Enterprise M552 - 31.13.01; 31.13.02

31.13.01
Description
document feeder job error, pick error.
Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
1
2
3
4
5
Sensor location 4
Recommended action
1. Open the document feeder lid, pull sheets back into input tray, and then resume the job.
2. Check the paper guides and make sure that they are set to the correct paper width.
3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of
the paper.
4. Check the document feeder page count for roller life.
5. Verify that the paper meets the product specications.
6. Clean the document feeder pick and feeder rollers and clean separation pad, if worn or damage replace
roller kit.
7. Open the following menus:
●
Administration
●
Troubleshooting
●
Diagnostic Tests
●
Scanner Tests
8. Actuate the pick-success sensor. If the sensor does not show functionality when tested, replace the
document feeder.
31.13.02
Description
Document feeder job error, feed jam.
The paper passed the pick success sensor, and then jammed in the document feeder paper path.
306 Chapter 2 Solve problems ENWW