HP LaserJet Enterprise M552 - Printer does not pick up paper or misfeeds; The printer does not pick up paper

Table 2-59 Output is curled or wrinkled (continued)
Cause Solution
The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity
specications.
The print job consist of large, solid-lled areas. Large, solid-lled areas can cause excessive curl. Try using a
dierent pattern.
Paper used was not stored correctly and might have absorbed
moisture.
Remove paper and replace it with paper from a fresh, unopened
package.
Paper has poorly cut edges. Remove paper, ex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specic paper type was not congured for the tray or selected
in the software.
Congure the software for the paper (see the software
documentation). Congure the tray for the paper.
The paper has previously been used for a print job. Do not re-use paper.
Printer does not pick up paper or misfeeds
Use the following procedures if the printer will not pick or misfeeds paper.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb
plain paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which
increases the reliability of successfully picking the page from the tray and decreases the possibility of a mis-
pick jam.
HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.
HP recommends printing labels from Tray 2 only.
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray.
5. Check the printer control panel to see if the printer is waiting for an acknowledgment to the feed the
paper manually prompt. Load paper, and continue.
6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.
446 Chapter 2 Solve problems ENWW