HP LaserJet Enterprise M552 - 31.03.30 Document feeder pick motor error; 31.03.31 Document feeder motor stall; 31.03.32

31.03.30 Document feeder pick motor error
Description
The document feeder pick motor is not turning.
Recommended action
1. Verify that the paper meets the product specications.
2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of
the paper.
3. Check the event log for document feeder errors, and then resolve any errors rst.
4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns,
then the motor is good.
5. Verify that the motor cables are connected. 7 — ADF Motor feed and deskew.
6. Re-seat the document feeder connections to the scanner control board (SCB).
7. Replace the document feeder.
31.03.31 Document feeder motor stall
Description
The document feeder feed motor is not turning.
Recommended action
1. Verify that the paper meets the product specications.
2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of
the paper.
3. Check the event log for document feeder errors, and then resolve those errors rst.
4. Verify that the motor cables are connected. 7 — ADF Motor feed and deskew.
5. Re-seat the document feeder connections to the scanner control board (SCB).
6. Replace the document feeder assembly.
31.03.32
Description
The document feeder de-skew motor is not turning.
Recommended action
1. Verify that the paper meets the product specications.
2. Make sure that the input tray is not overloaded.
3. Check the event log for document feeder errors, and then resolve any errors rst.
4. Verify that the motor cables are connected. (7 — ADF feed and deskew motor)
304 Chapter 2 Solve problems ENWW