HP LaserJet Enterprise M552 - 13.B9.Cz

6. Clean or replace the pickup/feed rollers as needed.
7. Check Fuser delivery sensor for proper functionality and movement.
8. Verify there is no debris from a previous jam stuck in the fuser or rollers leading into or out of the fuser.
9. Conrm the output bin rollers are turning.
10. Perform Manuel Sensor Test and check SR9 Fuser delivery sensor and PS1 fuser loop sensor. If found
faulty then replace the Fuser assembly.
11. Perform Manuel Sensor Test and Replace the fuser assembly.
13.B9.Cz
Description
Fuser Wrap Jam.
This jam occurs when the media disappears from the fuser output sensor before a designated amount of time
after the media reached the fuser output sensor (SR9).
(It is determined that the media is being wrapped around the fuser roller)
Z = Fuser mode
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13.B9.C1 (event code)
Fuser wrap jam when Auto Sense (Normal).
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13.B9.C2 (event code)
Fuser wrap jam when Normal.
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13.B9.C3 (event code)
Fuser wrap jam when Light 1 or Light 2 (see event log secondary jam information for specic code).
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13.B9.C4 (event code)
Fuser wrap jam when Heavy 1.
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13.B9.C5 (event code)
Fuser wrap jam when Heavy 2.
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13.B9.C6 (event code)
Fuser wrap jam when Heavy media 3.
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13.B9.C7 (event code)
Fuser wrap jam when Glossy media 1.
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13.B9.C8 (event code)
Fuser wrap jam when Glossy media 2.
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13.B9.C9 (event code)
Fuser wrap jam when Glossy media 3.
288 Chapter 2 Solve problems ENWW