HP LaserJet Enterprise M552 - 13.D3.Dz

The fuser is printing in fuser mode Heavy 1.
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13.D3.B5
The fuser is printing in fuser mode Heavy 2.
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13.D3.B6
The fuser is printing in fuser mode Heavy media 3.
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13.D3.B7
The fuser is printing in fuser mode Glossy media 1.
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13.D3.B8
The fuser is printing in fuser mode Glossy media 2.
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13.D3.B9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Make sure that customer is using HP Genuine cartridge and again test this printer with another working
or new cartridge.
2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while
printing duplex printing only.
3. Test duplexing from multiple trays to see if issue is TRAY specic or not.
If jam occurs from specic tray Troubleshoot tray pick and feed issue.
4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to
print on.
5. Remove the duplexer and clean the printer duplex path properly for any debris or dust.
6. Check and Clean the status charge eliminator properly. (Next to transfer roller).
7. Ensure all connections to duplex on the DC are properly seated.
8. If needed replace the Duplex unit and the Fusing assembly and test.
13.D3.Dz
Description
Late to duplex re-feed jam.
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13.D3.D1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
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13.D3.D2
The fuser is printing in fuser mode Normal.
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13.D3.D3
292 Chapter 2 Solve problems ENWW