HP LaserJet Enterprise M552 - 13.B9.FF; 13.D3.Bz

3. Check if Belts are worn, dirty or damaged.
4. If media has stopped in this area and will not progress beyond feed-guide assembly CLEAN, Repair or
Replace the feed-guide assembly.
13.B9.FF
Description
Residual Media jam Fuser Output Sensor
Paper present at SR9 after specied time limit or on power up.
Recommended action
1. Open the top and rear cover and clear the jam in the indicated area.
2. Close the covers to allow the printer to attempt to clear the jam.
3. Verify the media meets HP specication for the printer.
4. Remove the fuser and inspect the fuser sleeve, pressure roller, and delivery roller for blockage and/or
damage. Replace the fuser as needed.
CAUTION: The fuser might be HOT.
5. Open the following menus:
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Administration
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Troubleshooting
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Diagnostic Tests
6. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning
correctly. If it is not, replace the fuser.
7. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they
are not, replace the Fuser Motor Assembly.
13.D3.Bz
Description
Multi-feed to duplex re-feed jam
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13.D3.B1
The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal.
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13.D3.B2
The fuser is printing in fuser mode Normal.
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13.D3.B3
The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits
for specic mode).
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13.D3.B4
ENWW Tools for troubleshooting 291