Recommended action
1. Determine if the Hard Disk needs to be replaced.
2. Ask if customer is using eMMC as a temporary mass storage solution (eMMC must be present).
3. Instruct the customer to enable eMMC from the preboot menus.
4. Power down the printer.
5. Inform customer that the broken Hard drive must be removed to continue.
6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable.
7. Provide Instructions to download rmware (This will automatically download to eMMC).
8. During download to eMMC, F/W clear data migration bit.
9. If issue still remains, replace the Hard Drive.
99.09.65 Disk data error
Description
Disk data corruption has occurred.
Recommended action
Use the Format Disk procedure from the Preboot menu, and then resend the RFU.
99.09.66 No boot device.
Description
A disk drive is not installed in the printer.
Recommended action
1. Determine the customer's intended boot device (Hard drive or eMMC).
2. Install a compatible hard disk drive or eMMC.
3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is
connected correctly.
4. If the error persists, replace the Hard drive or eMMC.
NOTE: Device is unusable until a new boot device is installed.
99.09.67 Disk is not bootable please download rmware
Description
This is an error indicating that there is no rmware installed on the disk. This is usually the result of installing
a new disk or performing a Format Disk operation from the Preboot menu.
Recommended action
1. Press any button to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
358 Chapter 2 Solve problems ENWW
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