HP LaserJet Enterprise M552 - 10.0 X.00 Supply memory error; 10.0 X.10 Supply memory error

10.0X.00 Supply memory error
Description
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10.00.00 Black toner cartridge
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10.01.00 Cyan toner cartridge
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10.02.00 Magenta toner cartridge
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10.03.00 Yellow toner cartridge
The product is unable to read the toner cartridge data. The toner cartridge is present but defective.
When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error.
If multiple supplies have this error, a 10.0X.Y0 error for the rst supply detected with the error displays. After
the user resolves the error that corresponds to the rst supply, another 10.0X.00 error displays for the next
supply. This continues for all supplies memory errors.
Recommended action
1. Open the front door and remove the toner cartridge suspected.
2. Check the supplies memory chip. If it is damaged, replace the toner cartridge.
3. Reinsert the toner cartridge.
4. Close the front door.
5. If the message displays again, turn the product o, then on again.
6. If the error persists, replace the toner cartridge suspected.
10.0X.10 Supply memory error
Description
The product is unable to read the toner cartridge data. The toner cartridge is present but defective.
When this error occurs, a question mark appears on the gas gauge of the supply or supplies with the error.
If multiple supplies have this error, a 10.0X.10 error for the rst supply detected with the error displays. After
the user resolves the error that corresponds to the rst supply, another 10.0X.Y0 error displays for the next
supply. This continues for all supplies memory errors.
●
10.00.10 : Black toner cartridge
●
10.01.10 : Cyan toner cartridge
●
10.02.10 : Magenta toner cartridge
●
10.03.10: Yellow toner cartridge
Recommended action
1. Open the front door and remove the toner cartridge.
2. Check the supplies memory chip. If it is damaged, replace the toner cartridge.
3. Reinsert the toner cartridge.
ENWW Tools for troubleshooting 265