31.01.47 Document feeder not detected
Description
The document feeder was not detected, the document feeder might not be connected. The atbed glass is
still available for scanning.
Recommended action
1. Turn the product o and then on.
2. If error persists, replace document feeder.
NOTE: Before replacing the document feeder, technicians should verify that the connections between the
document feeder and the product are fully seated. The following connections: 6 — ADF (side 2) FFC, 7 — ADF
Motors (feed and deskew), 8 — ADF Sensors (pre-scan, media presence and top hatch), 9 — ADF Ultra sonic
sensor receiver and deskew sensor)
31.03.14
Description
Backside scanner EEPROM (NVM) error.
A non-fatal error has occurred.
Recommended action
No action required.
31.03.20 backside scanner not detected
Description
Backside scanner not detected.
Recommended action
1. Turn the product o, and then on.
2. Verify the cables between scanner and scanner control board (SCB) are connected.(connection 6 — ADF
(side 2) FFC)
3. Replace the document feeder assembly.
31.03.22 Scanner calibration failure
Description
Backside illumination calibration failure.
Recommended action
1. Turn the product o, and then on.
2. Upgrade the rmware.
3. Verify the cables between scanner and scanner control board (SCB) are connected.
4. Replace the document feeder assembly.
ENWW Tools for troubleshooting 303
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