HP LaserJet Enterprise M552 - Solve performance problems; Factors affecting print performance

Solve performance problems
NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb
plain paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which
increases the reliability of successfully picking the page from the tray and decreases the possibility of a mis-
pick jam.
HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.
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Factors aecting print performance
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Print speeds
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The printer does not print or it prints slowly
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The printer prints slowly
Factors aecting print performance
Table 2-64 Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The document might contain blank pages. Check the original document to see if
content is present on all of the pages.
The printer might be malfunctioning. To check the printer, print a Conguration
page.
Pages print very slowly. Heavier paper types can slow the print job. Print on a dierent type of paper.
Complex pages can print slowly. Proper fusing might require a slower print
speed to ensure the best print quality.
Large batches, narrow paper, and special
paper such as gloss, transparency,
cardstock, and HP Tough Paper can slow
the print job.
Print in smaller batches, on a dierent type
of paper, or on a dierent size of paper.
Pages did not print. The printer might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the printer. Clear the jam.
The USB cable might be defective or
incorrectly connected.
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Disconnect the USB cable at both
ends and reconnect it.
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Try printing a job that has printed in
the past.
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Try using a dierent USB cable.
Other devices are running on the host
computer.
The printer might not share a USB port. If
an external hard drive or network
switchbox is connected to the same port as
the printer, the other device might be
interfering with the printer. To connect and
use the printer, disconnect the other device
or use two USB ports on the host
computer.
472 Chapter 2 Solve problems ENWW