HP LaserJet Enterprise M552 - Solve problems checklist

Solve problems checklist
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Solve problems checklist
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Print the conguration page
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Print menu map
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Print current settings pages
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Print event log
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Pre-boot menu options
Solve problems checklist
If the printer is not correctly functioning, complete the steps (in the order given) in the following checklist. If
the printer fails a checklist step, follow the corresponding troubleshooting suggestions for that step. If a
checklist step resolves the problem, skip the remaining checklist items.
1. If the control panel is blank or black, check the following before proceeding:
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Check the power cable.
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Check that the power is turned on.
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Make sure that the line voltage is correct for the printer power conguration. (See the label that is
on the back of the printer for voltage requirements.) If a power strip is in use, and its voltage is not
within specications, connect the printer directly into the electrical outlet. If it is already connected
into the outlet, try a dierent outlet.
If the control panel is not responding to touch (M553x or M577 models), or if it appears black or blank,
follow the steps below.
NOTE: The following conditions indicate that the printer has frozen while in Sleep mode:
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The control-panel home button LED is illuminated.
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The power-switch LED ashes once every three to ve seconds.
Opening a door, tapping the control panel (M553x and M577 models), or pressing a control-panel button
(M552dn and M553n/dn models) causes the printer to wake up from Sleep mode.
a. Turn the printer power o, and then on again.
b. Try upgrading the rmware. If the rmware upgrade fails to resolve the problem, elevate the case
after collecting the following information:
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Try printing to the printer from a host computer. Does the printer print a page?
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Is the printer HP Embedded Web Server (EWS) accessible?
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Turn the printer power o, and then on again. Save the printer diagnostic le.
ENWW Solve problems checklist 79