HP LaserJet Enterprise M552 - 50.WX.YZ Error Messages; 50.1 X; 50.1 X.YZ

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Printing les with unsupported programming commands
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A unique combination of user environment and user interactions with the product
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Interfacing with a third-party solution that was not designed to work with the product
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Specic timing, network traic, or concurrent processing of jobs
Each of these interactions could cause the product rmware to initiate an action that the product cannot
accomplish. In situations like this, the product might present the error if it has no other option. When these
errors occur, the only way to recover is to turn the product's power o and back on.
NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the
formatter or ash unless troubleshooting has identied the formatter as the root cause.
If the error persists, continue troubleshooting with the owcharts for either Intermittent or Persistent 49
error troubleshooting (whichever is appropriate) in document c03122817, “HP LaserJet FutureSmart Devices
- 49 Error Troubleshooting (Persistent and Intermittent)”.
50.WX.YZ Error Messages
50.1X
Description
Low fuser temperature failure
Recommended action
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the connector (J1901) between the fuser and the printer. If it is damaged, replace the fuser drive
assembly or fuser.
4. Reconnect the connectors (J303 and J305) on the fuser control PCA and connector (J107) on the DC
controller PCA
5. If the issue persists, replace the fuser.
6. If error still remains, replace the Fuser Power Supply assembly Part number: RM2-7125-000CN.
50.1X.YZ
Description
Low fuser temperature failure
Recommended action
1. Remove and reinstall the fuser. Make sure that it is seated correctly.
2. Make sure that there is no residual paper in the fuser.
3. Check the connector (J50) between the fuser and the printer. If it is damaged, replace the fuser drive
assembly or fuser.
4. Reconnect the connector (J2603) on the fuser control PCA and connector (J116) on the DC controller PCA
332 Chapter 2 Solve problems ENWW