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Administration
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Troubleshooting
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Diagnostic Tests
9. Test SR21 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly.
10. Run the Tray X pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen
for the motor to activate). If it is not, replace the pickup assembly.
11. If the error persists, replace the paper pickup assembly.
13.A5.D5
Description
Media Delay Jam in Tray X.
Media did not reach the Tray 5 Feed sensor (SR21) in the designated amount of time printing from Tray X.
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13.A5.D5
Media did not reach the Tray 5 feed sensor in the designated amount of time printing from Tray 5.
Recommended action
1. Open Tray X, remove any jammed paper, and then close the tray.
2. Open and close the upper right door to allow the printer to attempt to clear the jam.
278 Chapter 2 Solve problems ENWW
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