Make sure that you download the le for the correct product model, and then resend the RFU.
99.00.13 Upgrade not performed the le is invalid
Description
A remote rmware upgrade (RFU) was not performed.
The header number is 2, but the header size does not match version 2 size.
Recommended action
Download the RFU le again.
Make sure that you download the le for the correct product model, and then resend the RFU.
99.00.14 Upgrade not performed the le is invalid
Description
A remote rmware upgrade (RFU) was not performed.
The le is invalid.
Recommended action
Download the RFU le again.
Make sure that you download the le for the correct product model, and then resend the RFU.
99.00.2X
Description
There is a compatibility issue with the rmware. The specic message varies depending on the cause, but the
solution for each message is the same.
●
99.00.20 (event log)
The bundle is not for this printer.
●
99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid.
●
99.00.22 (event log)
The bundle header version is not supported by this rmware.
●
99.00.23 (event log)
The package header version is not supported by this rmware.
●
99.00.24 (event log)
The format of the bundle is invalid.
●
99.00.25 (event log)
The format of the package is invalid.
ENWW Tools for troubleshooting 355