HP LaserJet Enterprise M552 - 13.B2.Az Jam in Right door

13.B2.Az Jam in Right door
Description
Media STAY jam in top cover at image area.
Paper present at SR6 after specied time limit passed
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13.B2.A1
This jam occurs when the media is present longer than "the expected media length plus 50mm" or more
is detected at the Registration sensor (SR6) when printing from the Tray 1.
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13.B2.A2
This jam occurs when the media is present longer than" the expected media length plus 50mm" or more
is detected at the Registration sensor (SR6) when printing from the Tray 2.
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13.B2.A3
This jam occurs when the media is present longer than "the expected media length plus 50mm" or more
is detected at the Registration sensor (SR6) when printing from the Tray 3.
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13.B2.A4
This jam occurs when the media is present longer than "the expected media length plus 50mm" or more
is detected at the Registration sensor SR6) when printing from the Tray 4.
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13.B2.AD
This jam occurs when the media is present longer than "the expected media length plus 50mm" or more
is detected at the Registration sensor (SR6) when printing from the Duplexer.
Recommended action
1. Open upper right door and check for media jammed in feed area.
2. Test the top of page sensor (SR6) to ensure that it moves freely.
3. Check the ITB and T2 roller at transfer area, make sure everything is properly seated and there are no
damaged parts.
4. Ensure the type and quality of the media that you are using meet HP specications.
5. Open the following menus:
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Administration
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Troubleshooting
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Diagnostic Tests
6. Test Registration Sensor Test (TOP sensor) (SR6) using the Tray/Bin manual sensor test to verify that the
sensor is functioning correctly. If not replace the Registration assembly.
7. Test the Media Width sensors SR13 and SR14 if defective replace the Registration assembly.
8. If sensor functioning properly, run a few pages to check where the leading edge of the paper actually
stops.
ENWW Tools for troubleshooting 281