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HP LaserJet Enterprise M552 - 99.09.60 Unsupported disk; 99.09.61 Unsupported disk; 99.09.62 Unknown disk; 99.09.63 Incorrect disk

HP LaserJet Enterprise M552
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99.09.60 Unsupported disk
Description
This is a Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this printer.
99.09.61 Unsupported disk
Description
This is a Preboot menu error.
The installed disk is installed in a product congured for an encrypted hard disk..
Recommended action
Access the Preboot menu, and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically
happens because an HDD was swapped into a device from another device.
Recommended action
Install a new disk or use the Preboot menu unlock the disk.
If a disk is to be reused in a dierent product, execute the Format Disk procedure from the Preboot, and then
reload the rmware and lock the disk.
99.09.63 Incorrect disk
Description
This error indicates that the expected encrypted HDD is not present.
This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Recommended action
Perform an erase and unlock on a new hard disk, and then reload rmware.
After rmware has been installed, perform the lock the disk to this product.
99.09.64 Disk Nonfunctional
Description
A fatal hard disk failure has occurred.
ENWW Tools for troubleshooting 357

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