Recommended action
The following are possible causes and areas that should be investigated.
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The paper jam is found wrapped around the fuser roller. In this case it is a sign of a worn out fuser.
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The paper jam is found underneath the toner cartridge or in the transfer area. In this case it could be the
drum drive or the white collar that holds the toner cartridge in position has broken.
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Fuser drive or delivery issue.
1. Determine where the Jam is located.
2. Open upper right door and check under the toner cartridge.
3. Remove the fuser and check for media or obstructions.
Media Stopped before Fuser
1. Thoroughly check the duplex paper path and the ITB/Transfer area for issues with rollers, jammed paper
or any potential obstructions that might be causing the jam
2. Verify that the transfer roller is seated properly and not worn or deformed. Replaced it if necessary.
3. Inspect the Transfer feed assembly for debris or damage. Replace Right door sub Assembly.
Media Stopped In or At the Fuser
CAUTION: The fuser might be HOT.
1. Remove the Fuser and inspect Fuser sleeve, Pressure roller and delivery roller for blockage and/or
damage. Replace Fuser as needed.
2. Verify that fuser inlet guide is not detached or broken
3. Open the following menus:
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Administration
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Troubleshooting
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Diagnostic Tests
4. Test the Fuser Delivery sensor (SR9) using the manual sensor test to verify the sensor is functioning
correctly. If it is not, replace the fuser.
5. Touch Component Test.
6. Run the Fuser motor drive test to verify that the Fuser Drive and Gears are functioning correctly. If they
are not, replace the Fuser Motor Assembly.
If media Did not Stop "IN FUSER" or at "Toner/Transfer Area.
1. Check paper path between transfer area and the fuser.
2. Inspect the small belts in the paper path between the Transfer Roller and the fuser for damage or
movement issues. Replace if necessary.
290 Chapter 2 Solve problems ENWW
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