Printer does not pick up paper or misfeeds .................................................................................... 446
The printer does not pick up paper .............................................................................. 446
The printer picks up multiple sheets of paper ............................................................. 447
Paper does not feed automatically .............................................................................. 447
Clear paper jams .............................................................................................................................. 447
Paper path jam sensor locations .................................................................................. 448
Auto-navigation for clearing jams ................................................................................ 449
Experiencing frequent or recurring paper jams? ......................................................... 449
Clear paper jams in the document feeder .................................................................... 451
Clear paper jams in Tray 1 ............................................................................................ 454
Clear paper jams in Tray 2 ............................................................................................ 456
Clear paper jams in the optional 550-sheet trays ....................................................... 460
Clear paper jams in the right door and the fuser area ................................................. 465
Clear paper jams in the output bin ............................................................................... 470
Change jam recovery .................................................................................................... 471
Solve performance problems ............................................................................................................................ 472
Factors aecting print performance ............................................................................................... 472
Print speeds ..................................................................................................................................... 473
The printer does not print or it prints slowly .................................................................................. 473
The printer prints slowly ................................................................................................................. 474
Solve connectivity problems ............................................................................................................................. 475
Solve USB connection problems ..................................................................................................... 475
Solve wired network problems ....................................................................................................... 475
Poor physical connection .............................................................................................. 475
The computer is using the incorrect IP address for the product .................................. 475
The computer is unable to communicate with the product ......................................... 476
The product is using incorrect link and duplex settings for the network .................... 476
New software programs might be causing compatibility problems ........................... 476
The computer or workstation might be set up incorrectly .......................................... 476
The product is disabled, or other network settings are incorrect ............................... 476
Service mode functions ..................................................................................................................................... 477
Service menu ................................................................................................................................... 477
Printer resets ................................................................................................................................... 479
Restore factory-set defaults ........................................................................................ 479
Restore the service ID ................................................................................................... 479
Printer cold reset .......................................................................................................... 480
Format Disk and Partial Clean functions ........................................................................................ 482
Active and repository rmware locations .................................................................... 482
Partial Clean .................................................................................................................. 482
Execute a Partial Clean ............................................................................... 483
Format Disk ................................................................................................................... 483
xiv ENWW
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