Troubleshooting
Review the guidance in this chapter if you are experiencing difficulty with a Gocator sensor system. See
Return Policy on page 423 for further assistance if the problem that you are experiencing is not
described in this section.
Mechanical/Environmental
The sensor is warm.
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It is normal for a sensor to be warm when powered on. A Gocator sensor is typically 15° C warmer than the
ambient temperature.
Connection
When attempting to connect to the sensor with a web browser, the sensor is not found (page does not
load).
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Verify that the sensor is powered on and connected to the client computer network. The Power Indicator LED
should illuminate when the sensor is powered.
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Check that the client computer's network settings are properly configured.
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Ensure that the latest version of Flash is loaded on the client computer.
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Use the LMI Discovery tool to verify that the sensor has the correct network settings. See Sensor Recovery
Tool on page 373 for more information.
When attempting to log in, the password is not accepted.
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See Sensor Recovery Tool on page 373 for steps to reset the password.
Laser Profiling
When the Start button or the Snapshot button is pressed, the sensor does not emit laser light.
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Ensure that the sticker covering the laser emitter window (normally affixed to new sensors) has been
removed.
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The laser safety input signal may not be correctly applied. See Specifications on page 384 for more inform-
ation.
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The exposure setting may be too low. See Exposure on page 84 for more information on configuring expos-
ure time.
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Use the Snapshot button instead of the Start button to capture a laser profile. If the laser flashes when you
use the Snapshot button, but not when you use the Start button, then the problem could be related to trig-
gering. See Triggers on page 75 for information on configuring the trigger source.
The sensor emits laser light, but the Range Indicator LED does not illuminate and/or points are not
displayed in the Data Viewer.
Gocator 2300 & 2880 Series
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