Quantum DXi6900

Chapter 2: Service Menus
Retrieving a Crash Dump File
68 Quantum DXi6900 G1 User’s Guide
Jul 2 12:10:53 Flames KDUMP: INFO : Waiting for
linter database to start (60 sec)
Jul 2 12:14:20 Flames KDUMP: INFO : Email
notification was sent to 'john.steinman@quantum.com'
Jul 2 12:14:20 Flames srvclogcli:
E0000(1)<1918361889>:SRVCLOG RCOMP: 1 RINST: UNKNOWN
VCOMP: 1 VINST: KDUMP VPINST: UNKNOWN EVENT: 8 TEXT:
Kernel panic/oops/crash has happened
Jul 2 12:20:44 Flames KDUMP: INFO : Uncompressed
kernel dump was saved @ '/snfs/Kdumps/
kdump_CX0916BVA00005_Flames_2009-07-02_11h43m48s'
Jul 2 12:24:06 Flames KDUMP: INFO : Email
notification was sent to:
2 Once you see Uncompressed kernel dump was saved (in red
above), the crash dump file will be located in the snfs/Kdump
directory.
Note: The /snfs/Kdumps/kdump_<name> folder contains multiple
files. Make sure to zip the entire folder and its contents prior to
transfer to Quantum.
Using WinSCP to
Compress and Transfer
the Crash Dump File
WinSCP is a free utility that provides secure FTP services which you can
use to transfer files to and from a DXi system. WinSCP has PuTTY built
in, so it can also be used as an SSH client for the DXi system.
Download Sites
You can download WinSCP from the following location:
http://winscp.net/eng/download.php
WinSCP Installation
During the installation process, you can choose between two different
types of interfaces. Choose the interface that you are most comfortable
using:
• Norton Commander Interface