What to do if my Barco Processor E2 doesn’t start?
If your Barco Processor E2 doesn't start, ensure that at least one power supply is connected to a valid power source. Also, make sure the power supplies are well inserted in their slots. If needed, remove the power cord and apply a little pressure using the handle until both supplies are fully inserted.
Why is my Barco Processor E2 constantly rebooting after a software upgrade?
If your Barco Processor E2 constantly reboots after a software upgrade, it might be due to an invalid upgrade, deployment, or defective installation. To resolve this, press and hold the SEL and ESC keys simultaneously until the front panel shows the choice of performing a factory reset or continuing. Performing a factory reset will allow the E2 to boot normally.
What to do if one of the power supplies is not coming on in my Barco Processor E2?
If the input AC power LED on the power supply is off, the supply isn't receiving valid AC power. Check the AC power cable and ensure the unit is connected to a valid power source. If the input AC power LED is green but the output DC power LED is off or the status LED is amber, and the other power supply is functioning normally, swap it with the supply that doesn’t work. If the problem follows the power supply, then you need to replace the power supply. If the problem stays with the slot, then the fault possibly lies with the System Power card.
How to fix unstable or noisy images on Barco Processor E2?
If you're experiencing unstable or noisy images on your Barco Processor E2, consider the following: * Ensure the operating ambient temperature is between 0°C (32°F) and 40°C (104°F). * Run the board diagnostics to detect errors. * Ensure sufficient front and rear clearance to allow airflow through the E2. * Clean the EMI filter.
What to do if the E2 and the PC running the GUI don’t communicate on my Barco Processor?
If the E2 and the PC running the GUI don’t communicate, check all Ethernet cables to ensure they are plugged in. If you're using a network switch, verify that it is on and operating properly. Also, ensure the IP address is within your LAN range and that the E2 network address is not already in use by another device on the local network. Finally, check if DHCP is not enabled.
How to resolve dynamic configuration (DHCP) issues when connecting PC running Event Master Control Software directly with Barco Processor E2?
When the PC running Event Master Control Software is connected directly with the E2, and dynamic configuration (DHCP) doesn’t work, disable the DHCP option and enter a static network address compatible with the PC running the Event Master control software (range, Subnet mask,..). This is because there is no DHCP server in this configuration.
What should I do if a specific image is unstable or noisy on my Barco Processor E2?
If a specific image is unstable or noisy, run the board diagnostics to detect errors. If the board diagnostics doesn’t detect any errors, change the output card from which the image is derived via the GUI. If the problem persists, switch the input source to a different input card. If the issue persists then the issue is not with input card.
Why can’t I read or write to or from the USB drive on my Barco Processor E2?
If you can’t read or write to or from the USB drive, ensure that your flash drive is formatted to use the FAT32 file system. If you still can’t access the USB from a PC, then you might have a faulty USB drive.
How do I adjust the brightness of the front panel display screen on my Barco Processor E2?
To adjust the brightness of the front panel display screen on your Barco Processor E2, use the “VFD brightness” sub-menu in the System menu to adjust the intensity of the front panel vacuum fluorescent display (VFD) screen.
What to do if my Barco Processor E2 unit is not responding to any front panel button presses?
If the unit is not responding to any front panel button presses, the front panel may be locked. To unlock it, press and hold the SEL and ESC buttons simultaneously for 3 seconds. When the panel is unlocked, the display screen will show the Status menu.
General| 4K Support | Yes |
|---|---|
| Genlock | Yes |
| HDCP Support | Yes |
| Input Connectors | HDMI, DisplayPort, SDI |
| Output Connectors | HDMI, DisplayPort, SDI |
| Maximum Resolution | 4K/UHD at 60Hz |
| Redundancy | Optional |
| Control | Web UI |
Provides general safety instructions and information on compliance with international safety standards for IT equipment.
Details crucial safety guidelines to prevent personal injury and damage to the E2 unit during installation and operation.
Introduces the E2 as a modular scalable Digital Video Processor for live screen management.
Details the input/output capabilities, user interface, and processing specifications of the E2 system.
Describes the four methods for controlling the E2: Front Panel, EM GUI, Web Interface, and E2 Controller.
Details the steps and considerations for safely mounting the E2 chassis into a rack.
Illustrates and describes the components and controls of the E2's front panel interface.
Details the connectors and components located on the E2's rear panel, including AC connectors and Ethernet port.
Describes the system initialization process upon powering on the E2 unit.
Explains the conventions and rules for navigating and interacting with the E2's front panel menu system.
Details how to back up and restore E2 configuration files using the front panel USB port.
Covers E2 Ethernet settings, including DHCP query and static IP address configuration.
Details procedures for restoring the E2 to its factory default condition, with or without retaining IP settings.
Introduces the Configuration menu for editing Presentation Systems, adding devices, and modifying parameters.
Describes the Adjustment area for defining and adjusting unit-specific parameters, inputs, backgrounds, and outputs.
Details how to define and adjust unit-specific parameters in the Unit Configuration panel.
Explains how to assign input connectors and adjust parameters to match incoming signals.
Explains how to assign output connectors to configurations and adjust signal parameters for display devices.
Describes how to assign output configurations to destinations and manage destination formats.
Introduces the Programming menu for setting up events, assigning layers, backgrounds, and creating presets.
Describes the Adjustment area for configuring Layers, Sources, User Keys, and Presets.
Introduces the Multiviewer module for setting up and displaying multiple sources on monitors.
Provides access to the E2 web app for diagnostics, FAQ, contact info, and system backup/restore.
Provides access to card diagnostics software through submenus for inputs, outputs, expansion, and other components.
Allows users to download software updates and perform system backup or restore operations.
Details the process of upgrading the E2 system software via the 'Manage Software' function.
Explains how to back up presets, user keys, and system settings, and how to restore them.
Lists prerequisites for setting up the E2 system, including familiarity with menus and physical connection.
Details the steps to power up the E2 system and check its operational status.
Explains how to perform a factory reset to restore default input, output, and source mappings.
Guides users through setting up communication between the E2 and the local network via Ethernet.
Outlines the procedure for restoring the system configuration from a USB drive.
Provides detailed instructions for upgrading E2 firmware using a USB drive.
Explains how to upgrade E2 firmware using the web interface, checking for new versions.
Guides users through setting up the E2 and creating presets using the Event Master Control Software.
Details defining E2 components like inputs, backgrounds, outputs, and destinations within the software.
Explains how to assign layers, backgrounds, and create presets and user keys within the Programming menu.
Details the rear I/O and Link cards, including concerned parts and procedures for removing/installing them.
Provides instructions for removing and installing the power supply unit.
Details how to remove and install the System-Power board.
Provides detailed technical specifications for the E2 system, including dimensions, weight, and connectivity.
Explains how to remotely control the E2 via a telnet connection to its IP address.
Lists and describes available E2 remote control commands, such as ATRN and PRESET.
A list of common problems, their possible causes, and recommended remedies for the E2 system.
Provides an overview of the E2 warranty terms and conditions for Return Material Authorization (RMA).
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