3. Use the down arrow button to scroll to Generate Debug Data, and then press the OK
button. Wait for the operation to complete.
4. Use the down arrow button to scroll to Retrieve Diagnostic Data, and then press the
OK button.
5. Use the down arrow button to scroll to Diagnostic Files, and then press the OK button.
6. Use the down arrow button to scroll to Create zipped debug information le option,
and then press the OK button.
7. Use the down arrow button to scroll to Include crash dump les, and then press the OK
button.
8. Use the down arrow button to scroll to On, and then press the OK button.
9. Use the down arrow button to scroll to Clean up debug information, and then press
the OK button.
10. Use the down arrow button to scroll to O, and then press the OK button.
11. Use the down arrow button to scroll to Export to USB, and then press the OK button.
Wait for the operation to complete.
12. Remove the USB drive.
c. Verify that the control panel is correctly functioning by accessing the control panel diagnostics. See
the Control-panel checks section of the printer Troubleshooting Manual.
TIP: The LED on the formatter will blink if the control panel is not detected or the cables are not
properly seated.
If the control panel does not respond to the diagnostic button, try the following:
●
Turn the printer power o.
●
Reseat the cable connections on the bottom of the control-panel assembly and the control-
panel connectors at the formatter.
●
Turn the printer power on, and then check for functionality of the control-panel.
d. If the error persists, replace the control-panel assembly.
2. The control panel should indicate a Ready, Paused, or Sleep mode on status. If an error message
displays, resolve the error.
●
Try using the Power-on checks section in the printer Troubleshooting Manual to solve the problem.
3. For network connection errors, check the cables.
a. Check the network cable connections between the printer and the computer or network port. Make
sure that the connections are secure.
b. Make sure that the cables are not faulty by trying dierent cables, if possible.
c. Check the network connection. Verify that the port is active.
4. Print a conguration page. If the printer is connected to a network, an HP Jetdirect page also prints.
ENWW Solve problems checklist 81
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