Chapter 5 Troubleshooting
Returning Units for Repair
138 SuperLoader User’s Guide
Freight Charges 5
Returned product must be sent to Quantum with the freight charges
prepaid, whether the product is in- or out-of-warranty. Replacement and
repaired products will be shipped freight prepaid by Quantum.
International Requirements 5
Import/Export Controls
– Equipment may not be serviced by Quantum
Corporation if there is reason to believe that the equipment was exported
or re-exported in violation of the United States or international export
regulations. In addition, no product will be replaced for which a
validated license cannot be produced when requested by Quantum.
Third Party Returns
– If a party outside of the United States wishes to return
a product for repair to a Quantum Service Center, and the party is not the
original buyer, Quantum must ensure compliance with all governmental
import and export regulations. The party should initially contact the
appropriate local service center (see Customer Support
on page xxiv).
For international returns to the U.S., the original, validated U.S. Export
authorization or license is required if the party requesting the return is
not the original buyer. Returns to other country's service centers must
conform to that country's regulations.
Customs invoices for all returns should clearly state the reason for the
return, the value of the merchandise and an attachment of serial number
information, when available.
Repair Process 5 All work is performed under controlled conditions and all handling of
the product is done in accordance with electrostatic discharge (ESD)
controls. Each repaired product is tested and verified against original
manufacturing specifications. Configuration and firmware are upgraded
to the latest applicable released revision.
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