Chapter 5 Troubleshooting
Returning Units for Repair
SuperLoader User’s Guide 137
Package Standards 5
Improper packaging may result in additional damage to the returned
product. It is extremely important that the return shipment meets the
packaging specifications to ensure continued warranty service. If you
require additional packaging materials, contact Quantum Customer
Support.
Damage During Shipment 5
If you feel your product was damaged during shipment, you may wish to
file a claim with your carrier. Quantum takes photographs of shipments
received with visible damage, and, upon request, these photographs can
be provided to you to assist in filing a claim. It is, however, the
responsibility of the sender and carrier to resolve the damage claim.
Non-Quantum Product Shipment Policy 5
In the event that non-Quantum product or enclosures are returned to any
of our service centers, we will return these products to the sender, freight
collect.
How to Handle Damage Information 5
Products that are returned to Quantum with handling damage, including
poorly packaged products, may be subject to the following:
• A fee for testing and handling
• Out-of-warranty repair charges
• The product being returned, unrepaired
• Having the warranty voided and the product returned, ruled
unrepairable
The customer will be advised of any products returned that are
confirmed damaged products. Depending upon the degree of damage to
the product, the customer will be notified of the available options. Should
Quantum not receive a response back from the customer within five
working days, the products will be returned to the sender, freight collect.
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