Quantum Superloader 3 User Manual

Chapter 5 Troubleshooting
Tape Drive Error Logs
SuperLoader User’s Guide 165
Tape Drive Error Logs 5
The tape drive generates six types of logs. For troubleshooting errors, you
will only use SCSI Check Condition Error logs, Bugcheck Error logs, and
Event Error logs. For more information on the other log types (see
appendix A, Basic Information Logs
).
Error Log Display 5 Partial information about tape drive error logs can be retrieved from
SCSI. Figure 101
shows an example of how tape drive logs appear.
D5-DE Cartridge flags located
on the magazine may
be bad or the sensor to
detect the flags may
have a problem.
•Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Remove and insert the magazine.
• Try a different magazine, if possible.
• Make sure that the sensor is not blocked by debris.
• Power cycle the SuperLoader.
• If all previous steps fail, contact Quantum Customer
Support and/or replace the chassis/picker assembly.
DF Jammed Cartridge
•Check the Task ID in the Hard log to determine if the
problem is the right or left magazine.
• Power cycle the SuperLoader.
• Contact Quantum Customer Support.
Note: Unless noted otherwise, these samples do not apply to the
DLT1 tape drive.
Error Description Suggested Actions

Quantum Superloader 3 Specifications

General

Brand	Quantum
Model	Superloader 3
Category	Storage
Language	English