Quantum Superloader 3 - Table 12 Suggested Actions for Performance Problems

Chapter 5 Troubleshooting
Before Contacting Quantum Support
130 SuperLoader User’s Guide
Table 12 describes the probable cause and suggested action for each
problem that you may encounter.
Table 12 Suggested
Actions for
Performance
Problems
Problem Probable Cause Suggested Action
The front panel does not
display information.
The connection to
the LCD has failed.
• Use the On-board Remote Management to
troubleshoot error.
The user starts a code
update from the front
panel without inserting
a tape.
• Power cycle the unit.
The SuperLoader does
not respond on the front
panel SCSI bus or
Ethernet. Bug checks
appear immediately
after loading a new
version of firmware.
The firmware is
corrupted.
• Change the position of the jumpers. For
more information, see To Change the
Position of the Jumpers: on page 101.
The SuperLoader is
operating slowly.
The SuperLoader
is incorrectly
configured for the
operating system.
• Go to the Quantum Support Website
www.Quantum.com for compatibility
requirements.
The SuperLoader does
not turn on.
The power cable or
source is
malfunctioning.
The SuperLoader
is incorrectly
configures.
• Check all outlets and power cords for
proper connection.
• Go to the Quantum Support Web site
www.Quantum.com for compatibility
requirements.