Chapter 5 Troubleshooting
Check for Errors
144 SuperLoader User’s Guide
5 Place any necessary paperwork on top of the SuperLoader inside the
box.
6 Close and seal the box.
7 Place the shipping label on the box.
Check for Errors 5
Errors are problems that occur while operating the SuperLoader. They
prevent the SuperLoader from completing a specific action. When an
error occurs, two things can happen:
• No error message appears, but the SuperLoader fails to complete the
action.
• An error message appears on the front panel or in the On-board
Remote Management screen (see Screen Display of Hard Error Logs
).
When either of these things occur, the system generates a log of the error.
You can use these error logs to determine the type of error, when it
occurred, and what parts of the SuperLoader it affects. The error logs also
describe what you must do to fix the error or which parts of the
SuperLoader need to be repaired or replaced.
Different types of error logs are generated for the SuperLoader and the
tape drive.
• SuperLoader error logs provide information if the errors relate to
data cartridge movement.
• Tape drive error logs provide information if the errors relate the tape
drive’s read/write performance.
Figure 97
describes how to determine which error logs to use.
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