Brooks Marathon Express - Appendix A: Contact Brooks Automation Technical Support

Brooks Automation 12. Appendices
Part Number: 605914 Rev. B Appendix A: Contact Brooks Automation Technical Support
Appendix A: Contact Brooks Automation Technical Support
HavethefollowinginformationavailablewhencontactingBrooksAutomationTechnicalSupport.
a. Partnumberandserialnumberfromtheproduct.
b. Installedlocationoftheproduct.
c. Name,e-mailaddress,andtelephonenumberofthepersontocontact.
d. Listoferrorcodesreceivedduringthefailure.
e. Prepareadetaileddescriptionoftheeventsrelatingtotheerror.
l
Timethattheequipmenthasbeeninoperation
l
Workthatwasdoneontheequipmentpriortotheerror
l
Functionsthattheequipmentwasperformingwhentheerroroccurred
l
Actionstakenaftertheerrorandtheresultsofthoseactions
l
OtherinformationthatmayassisttheSpecialist
f. ContactBrooksAutomationTechnicalSupportatthesenumbers:
Location Contact Number
Website
North America
+1-800-447-5007(TollFree)
+1-978-262-2900(Local)
http://www.brooks.com/
Europe
+498000009347(TollFreeGermany)
+4936417699996(HasToll)
Japan
+81120-255-390(TollFree)
+8145-330-9005(Local)
China +8621-5131-7066
Taiwan
+886080-003-5556(TollFree)
+8863-5525258(Local)
Korea 1800-5116(TollFree)
Singapore
+651-800-4-276657(TollFree)
+6563090701(Local)
TechnicalSupportCustomerCare:https://www.brooks.com/services/pathway-connect
Copyright © 2023, Brooks Automation, Inc.
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