When all input references were lost and Holdover Mode has since
expired.
Timing System Error: A problem has occurred in the Timing System.
Contact Safran technical support if the error continues.
Timing System Hardware Error: An issue has been detected with the unit
hardware. One possible cause is that the oscillator is not functioning prop-
erly.
Hot Swap Power Supply: At least one power supply is faulty, either due to
functionality, or because it has been removed or disconnected. Refer to
"Hot Swap Power Supply" on page56 .
5.1.2 Troubleshooting: System Configuration
One of the first tasks when troubleshooting a unit is to read out the current sys-
tem configuration (you may also be asked for this when contacting Safran Tech-
nical Support.)
Select TOOLS > Upgrade/Backup: The screen displayed will provide information
on:
System configuration
Disk status, memory status
Software versions, and
Recent log entries.
5.1.2.1 System Troubleshooting: Browser Support
Safran recommends using one of the following Web browsers to run the
SecureSyncWebUI: Firefox 27, Chrome 31, Edge, IE 11 on Windows 7, Opera 20,
and Safari 9
Using different or older browsers may lead to some incompatibility issues.
5.1.3 Troubleshooting – Unable to Open Web UI
With SecureSync connected to either a stand-alone or networked PC and with
the network configuration correct, it should be possible to connect to the Web
UI.
SecureSync 2400 User Manual 353
APPENDIX
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