Safran SecureSync 2400 - Troubleshooting Via Web UI Status Page

Verify Current Status Indication Troubleshooting
LEDs on
network
connector
Green “Good
link” is not solid
green
SecureSync ICMP
test is failing.
SecureSync is not
connected to PC
via Ethernet con-
nection
1) Verify one end of standard network
cable is connected to SecureSync’s Eth-
ernet port and other end is connected to
a hub/switch. Or a network cable is con-
nected to SecureSync and a stand-alone
PC.
2) Verify network settings of SecureSync
are valid for the network/PC it is con-
nected with (IP address is on the same
subnet as the other PC).
Green “Good
Link” is solid
green on both
SecureSync and
other end of net-
work cable.
SecureSync ICMP
test is passing.
SecureSync is
connected to PC
via Ethernet con-
nection
1) Disconnect SecureSync’s network
cable and ping its assigned address to
ensure no response (no duplicate IP
addresses on the network).
2) Try accessing SecureSync from
another PC on the same network.
3) Network Routing/firewall issue. Try
connecting directly with a PC and net-
work cable.
Table 5-1: Troubleshooting network connection issues
5.1.4 Troubleshooting via Web UI Status Page
SecureSync’s Web UI includes pages that provide current “remote” status inform-
ation about SecureSync. The following table includes information that can be
used as a troubleshooting guidance if status fault indications or conditions occur.
354 SecureSync 2400 User Manual
APPENDIX