Contact JTAC
If you cannot determine the cause of a problem or need additional assistance, contact
JTAC at support@juniper, or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
To provide JTAC with information about the system, use the following command:
user@host> request support information
Include the command output in your support request.
Because the output of this command is generally quite long, you can redirect the output
to a file by using the following command:
user@host> request support information | save filename
The request support information command is a combination of the following CLI
operational mode commands:
•
show version—Displays version information for the Junos OS packages and the software
for each software process.
•
show chassis firmware—Displays the version levels of the firmware running on the SCB,
SFM, SSB, FEB, and FPCs.
•
show chassis hardware—Displays a list of all components installed in the router chassis.
The output includes the component name, version, part number, serial number, and a
brief description.
•
show chassis environment—Displays environmental information about the router
chassis, including the temperature and information about the fans, power supplies,
and Routing Engine.
•
show interfaces extensive—Displays static status information about router interfaces.
•
show configuration (excluding any SECRET-DATA)—Displays the configuration that
currently is running on the router, which is the last committed configuration. If you have
modified the configuration since you last committed it, the configuration information
displayed by the show configuration command will be different from that displayed
with the show command from the [edit] hierarchy level in Junos OS configuration mode.
•
show system virtual-memory—Displays the usage of Junos OS kernel memory, listed
first by size of allocation and then by type of usage.
Related
Documentation
Check the Router Chassis Component Status on page 156•
• Verify the Component Problem on page 114
• Return the Failed Component on page 116
115Copyright © 2012, Juniper Networks, Inc.
Chapter 3: Method and Tools for Monitoring Router Components
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