Oki IP-6620 - Check the printer information

OKI Data Infotech Corporation CONFIDENTIAL
Chapter 4 Troubleshooting (General)
4-2
< The printer fails to start or operate normally >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
The printer fails to
start or operate
normally.
Error LED and the
LCD message
Take appropriate measures
according to the error message.
(See When an error message is
displayed in the User's Guide.)
See Chapter 5.
See Chapter 5.
 Chapter 5
< Cannot print >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Cannot print.
USB cable connection
Connect properly the USB cable.
(See To connect the USB cable
in the User’s Guide.)
Install the last firmware version.
- Firmware version
- PCB-ASSY-IPB5-100
Error LED and the
LCD message
Take appropriate measures
according to the error message.
(See When an error message is
displayed in the User's Guide.)
See Chapter 5.
See Chapter 5.
 Chapter 5
When the error LED is
off
Perform a test print.
(See Print the NOZZLE PRINT
pattern in the User’s Guide.)
(Check that the test pattern in the
RIP software can be printed.)
Install the last firmware version.
- Firmware version
- PCB-ASSY-IPB5-100
Print heads cleaning
Clean the print head.
(See Performing cleaning
independently in the User’s
Guide.)
- Install the last firmware version.
- Check that ink is sucked when
performing the FILL CAP or
PH.RECOVERY operation.
- Check that the air release
solenoid on the capping unit is
not soiled with ink.
- Firmware version
- CAPPING UNIT,MW
- INKJET HEAD,MW
< Although the printer is in the print mode, printing does not start with PREHEATING displayed on the operation panel >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Although the printer
is in the print mode,
printing does not
start with
PREHEATING
displayed on the
operation panel.
Room temperature
Raise the room temperature.
(Recommended temperature: 20
to 25ºC)
- Check with a multitester that the
power outlet voltage is between
200V and 240V.
- Check that the ambient
temperature at the installation
location meets the operating
conditions (more than 15
degrees).
- Check that the preheater,
printheater, and afterheater
harnesses are not disconnected
or broken, and that their jacket is
not damaged.
- Check the connection of
CABLE(TRC-CTL)-ASSY(MW).
- Check the connection of HEAD
CABLE,MW connectors on the
HCB1M and the print heads.
- Check the connection of
CARRIAGE FFC,MW connectors
on the HCB1M and the IPB5.
- Check the connection of ROBOT
CABLE,MW connectors.
- PCB-ASSY-TRC-MW
- PCB-ASSY-ACT3
- PCB-ASSY-IPB5-100
- REAR PAPER
GUIDE,MW
- PLATEN UNIT
- FRONT PAPER GUIDE
- CABLE(TRC-CTL)-
ASSY(MW)
- HEAD CABLE,MW
- INKJET HEAD,MW
- ROBOT CABLE,MW
- CARRIAGE FFC,MW
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100
- ROBOT CABLE,MW
- CARRIAGE FFC,MW
Effect of air flow
If the air from an air conditioner or
a fan is blowing against the paper
guide, change the air flow
direction, the orientation of the
printer, or the location of the
printer.
< The transmitted data is not printed >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
The transmitted data
is not printed.
ONLINE LED
(flashing?)
Check the communication
conditions to the host computer.
Install the last firmware version.
- Firmware version
- PCB-ASSY-IPB5-100