Oki IP-6620 - Page 156

OKI Data Infotech Corporation CONFIDENTIAL
Chapter 4 Troubleshooting (General)
4-3
< Media jams occur frequently >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Media jams occur
frequently.
Media type
Check that the media type setting
matches the type of the media
installed.
- Check the connection of the Y
motor cable.
- Check the connection of the
linear encoder connector.
- Check the connection of
CARRIAGE FFC,MW connectors
on the HCB1M and the IPB5.
- Check the connection of ROBOT
CABLE,MW connectors.
- Check that the ENCODER
STRIP,MW is clean and not
damaged.
- Check the tension of the SUS
belt.
- Check the tension of the Y motor
timing belt.
- Check that the non-reflecting
tape on the platen is clean.
- Check that the edge sensor is
clean and correctly installed.
- Check the connection of the
edge sensor connectors.
- Y DRIVE MOTOR,MW
- CABLE NCODER,MW
- ENCODER STRIP,MW
- PCB-ASSY-ACT3
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100
- CARRIAGE ABLE,MW
- ROBOT CABLE,MW
- DRIVING PULLEY
UNIT,MW
- CABLE(Y-MOT)-
ASSY(MW)
- Media detect and Line
sensor OKI Data
Infotech
Media installation
Install the media properly.
(See Loading the media on the
printer in the User’s guide.)
Obstructions in the
carriage path
preventing the
carriage from moving
well
Remove the obstructions.
(See How to clear media jams in
the User’s guide.)
Obstructions in the
media path preventing
the media from
advancing well
Remove the obstructions.
(See How to clear media jams in
the User’s guide.)
Suction fan power
Reduce the power of the suction
fan.
(See Prevent the media from
sticking and wrinkling in the
User’s guide.)
Heater temperature
setting
Lower the heater temperature
setting.
(See Adjust the heaters
temperatures in the User’s
guide.)
< Print quality is poor >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Print quality is poor.
See Solve print
quality issues in the
User’s Guide.
See Solve print quality issues in
the User’s Guide.
See 5.1 Poor Print Quality.
See 5.1 Poor Print
Quality.
 5.1
Poor Print
Quality.
< Printouts are blank sheets >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Printouts are blank
sheets.
Print data
Check the current print data to
check if you sent blank sheet data.
Install the last firmware version.
- Firmware version
- PCB-ASSY-IPB5-100
< Cannot load the media >
Symptom
User inspection
and check item
User Solution
Service Engineer Inspection
Assumed
Replacement Part
Reference
to Check/
Replace
Parts
Cannot load the
media.
See Procedure to
load transparent
media and media
with a black reverse
side in the User’s
Guide.
See Procedure to load
transparent media and media
with a black reverse side in the
User’s Guide.
- Check that the rear paper sensor
is correctly installed and not
dirty.
- Check the connection of the rear
paper sensor connectors.
- Check that the non-reflecting
tape on the platen is clean.
- Check that the edge sensor is
clean and correctly installed.
- Check the connection of the
edge sensor connectors.
- PCB-ASSY-ACT3
- Media detect and Line
sensor OKI Data
Infotech
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100