Oki IP-6620 - 5.5 System Error Messages

OKI Data Infotech Corporation CONFIDENTIAL
Chapter 5 Troubleshooting (Engine Section and USB Controller Section)
5-67
5.5 System Error Messages
Each system error message indicates that an error has occurred while the printer was being
operated.
When an error message appears, advise the user to reboot the system. If the error persists,
advise the user to contact the service center.
Then ask the user to explain the conditions when the error occurred, such as the occurrence time,
occurrence frequency, operations just before the error occurred, and the ambient temperature.
If a system error has occurred, take the following actions.
(1) When the failure is identified with the error message, replace the defective part.
(2) When, with the error message(s), you assume that multiple failures occur, identify the
faulty parts with the procedure below.
(a) Start the printer with ignore fatal error mode. For details of the mode, see 3.5.4 Ignore
fatal error mode (Not available to users).
(b) On the password entry screen, enter the password to enter the maintenance mode.
(c) With the monitor function, check the contents detected by the sensor to judge whether
the circuit system is normal.
Note that the printer can operates if the system operates normally even where a system error
has occurred.
Error
No.
Cause
User Solution
Service Engineer Inspection
(For inspection criteria, see
Reference to Check/Replace
Parts.)
Assumed Replacement
Part
Reference to
Check/Replace
Parts
100X
CPU Exception
Restart the printer.
Install the last firmware version.
- Firmware version
- PCB-ASSY-IPB5-100
 5.5.1
1100
Hardware mismatch error
Restart the printer.
ditto
ditto
 5.5.2.
1101
Hardware mismatch error
Restart the printer.
ditto
- Firmware version
- PCB-ASSY-IACT3
 5.5.2
1102
Hardware mismatch error
Restart the printer.
ditto
- Firmware version
- PCB-ASSY-HCB1M
 5.5.2
1200
FPGA(ATG RSM) Load Error
Restart the printer.
ditto
- Firmware version
- PCB-ASSY-IPB5-100
 5.5.3
1300
CRG-FFC Connection Error
(HCB1M CN9)
Restart the printer.
Check the connection of CARRIAGE
FFC,MW connectors on the HCB1M
and the IPB5.
- CARRIAGE FFC,MW
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100
 5.5.4
1301
CRG-FFC Connection Error
(HCB1M CN10)
Restart the printer.
ditto
ditto
 5.5.4
1302
CRG-FFC Connection Error
(HCB1M CN11)
Restart the printer.
ditto
ditto
 5.5.4
1303
CRG-FFC Connection Error ｰ
(HCB1M CN12)
Restart the printer.
ditto
ditto
 5.5.4
1310
FPGA(PTG) Load Error
Restart the printer.
- Install the last firmware version.
- Check the connection of
CARRIAGE FFC,MW connectors
on the HCB1M and the IPB5.
- Check the connection of ROBOT
CABLE,MW connectors
- Firmware version
- CARRIAGE FFC,MW
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100
- ROBOT CABLE,MW
 5.5.5
1320
Data Transfer Error from
FPGA-RSM to FPGA-PTG
Restart the printer.
Check the connection of CARRIAGE
FFC,MW connectors on the HCB1M
and the IPB5.
- CARRIAGE FFC,MW
- PCB-ASSY-HCB1M
- PCB-ASSY-IPB5-100
 5.5.6
1400
PCB-ASSY-ACT3 Connection
Error
Restart the printer.
Check the cable between ACT3 and
IPB5.
- PCB-ASSY-ACT3
- PCB-ASSY-IPB5-100
 5.5.7
1410
FPGA(ABC) Load Error
Restart the printer.
- Install the last firmware version.
- Check the cable between ACT3
and IPB5.
- Firmware version
- PCB-ASSY-ACT3
- PCB-ASSY-IPB5-100
 5.5.8