Paper Feed Problems
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Paper Feed Problems
If the machine is operating but paper will not feed or paper jams occur frequent-
ly, check the condition of the machine and paper.
Problem Solution
Paper does not feed smoothly. • Use supported types of paper. See p.64 “Supported Pa-
per for Each Tray”.
• Load paper correctly, making sure that the paper guides
are properly adjusted. See p.72 “Loading Paper”.
• If the paper is curled, straighten the paper.
Paper jams occur frequently. • If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
• Avoid printing on both sides of paper when printing im-
ages that contain large areas of solid color, which con-
sume a lot of toner.
• Use supported types of paper. See p.64 “Supported Pa-
per for Each Tray”.
• Load paper only as high as the upper limit markings on
the paper guide.
• Make sure that the friction pad, paper feed roller or reg-
istration roller is clean. See p.313 “Cleaning the Friction
Pad and Paper Feed Roller” and p.316 “Cleaning the
Registration Roller”.
Multiple sheets of paper are fed
at one time.
• Fan the paper well before loading. Also make sure that
the edges are even by tapping the stack on a flat surface
such as a desk.
• Make sure that the paper guides are in the right position.
• Use supported types of paper. See p.64 “Supported Pa-
per for Each Tray”.
• Load paper only as high as the upper limit markings on
the paper guide.
• Make sure that the friction pad, paper feed roller or reg-
istration roller is clean. See p.313 “Cleaning the Friction
Pad and Paper Feed Roller” and p.316 “Cleaning the
Registration Roller”.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.
Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.
See p.64 “Paper and Other Media”.
• Paper is too thin. See p.64 “Paper and Other Media”.
• If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
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