Troubleshooting
286
9
Copier Problems
This section describes photocopy problems and possible solutions.
Problem Solution
Photocopied pages are not in
correct order.
On the control panel, change the [Sort] setting under copy
settings to collate pages as you require. For details about
[Sort], see p.200 “Copy Settings”.
Photocopied paper is blank. The original is not set correctly.
When using the exposure glass, place originals copy side
down. When using the ADF, place them copy side up. See
p.91 “Placing Originals”.
The wrong original was copied. If copying from the exposure glass, make sure that there are
no originals in the ADF.
Copied pages are too dark or too
light.
Adjust the image density. See p.134 “Adjusting Image Den-
sity”.
Copied pages do not look the
same as the originals.
Select the correct scan mode according to the type of origi-
nal. See p.135 “Selecting the Document Type According to
Original”.
Black spots appear when photo-
copying a photographic print.
The original may have stuck to the exposure glass due to
high humidity.
• Place the original on the exposure glass, and then place
two or three sheets of white paper on top of it. Leave the
ADF open when copying.
A moire pattern is produced. The original probably has heavily lined or dotted areas.
Switching the setting for image quality between [Photo] and
[Mixed] may eliminate the moire pattern.
See p.135 “Selecting the Document Type According to Orig-
inal”.
Photocopied paper is dirty. • Image density is too high.
Adjust the image density. See p.134 “Adjusting Image
Density”.
• Toner on the printed surface is not dry.
Do not touch printed surfaces immediately after copy-
ing. Remove freshly printed sheets one by one, taking
care not to touch printed areas.
• The exposure glass or ADF is dirty. See p.311 “Clean-
ing”.
• Before placing originals on the exposure glass, make sure
that toner or correction fluid is dry.
The original was not placed on
the exposure glass correctly.
Place the original copy side down, making sure that it is
aligned to the rear left corner and pressed flat against the ex-
posure glass.
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