Troubleshooting
288
9
Fax Problems
This section describes fax problems and possible solutions.
❖ When an error code appears on the Activity Report/TX Report
The table below describes the meaning of error codes that appear under "Re-
sults" on the Activity Report or TX Report, and what to do when a particular
error code appears.
"X" indicates a number in an error code that appear differently depending on
a specific situation.
Error Code Solution
1XXX11 An original has been jammed inside the ADF while sending
a fax in Immediate Transmission mode.
• Remove jammed originals, and then place them again.
See p.278 “Removing Scanning Jams”.
• Check the originals are suitable for scanning. See p.91
“Placing Originals”.
1XXX21 The line could not be connected correctly.
• Confirm that the telephone line is properly connected to
the machine.
• Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that
you can make calls using the telephone. If you cannot
make calls this way, contact your telephone company.
• If the problem persists, contact your sales or service rep-
resentative.
1XXX22 to 1XXX23 Dial fails when trying to send faxes.
• Confirm that the fax number you dialed is correct.
• Confirm that the destination is a fax machine.
• Confirm that the line is not busy.
• You may need to insert a pause between dial digits. Press
the {Pause/Redial} key after, for example, the area code.
• Confirm that [PBX Selection] under [Admin Settings] is set
properly for your connection method to the telephone
network. See p.231 “Administrator Settings”.
1XXX32 to 1XXX84 An error occurred while sending a fax.
• Confirm that the telephone line is properly connected to
the machine.
• Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that
you can make calls using the telephone. If you cannot
make calls this way, contact your telephone company.
• If the problem persists, contact your sales or service rep-
resentative.
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