Fax Problems
289
9
❖ When other problems occur
The table below describes how to troubleshoot problems that do not produce
an error code.
2XXX14 The machine was not able to print the received fax, or the
machine's memory reached capacity while receiving a fax
because the document was too large.
• The paper tray was empty. Load paper in the paper tray.
See p.72 “Loading Paper”.
•The tray set for [Tray Use: Fax] under [Fax Settings] did not
contain A4, Letter, or Legal size paper. Load valid size
paper in the tray, and configure [Paper Size] under [Ma-
chine Settings] accordingly.
• A cover or tray was open. Close the cover or tray.
• There was a paper jam. Remove the jammed paper. See
p.272 “Removing Printing Jams”.
• A print cartridge was empty. Replace the print cartridge.
See p.299 “Replacing Print Cartridges”.
• The received fax was too large. Ask the sender to re-send
the document in parts as several smaller individual fax-
es, or to send at a lower resolution.
2XXX32 to 2XXX84 An error occurred while receiving a fax.
• Confirm that the telephone line is properly connected to
the machine.
• Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that
you can make calls using the telephone. If you cannot
make calls this way, contact your telephone company.
• If the problem persists, contact your sales or service rep-
resentative.
Problem Solution
Cannot send faxes. See the solutions provided for errors 1XXX32 to 1XXX84 in
the above table.
Cannot receive faxes. See the solutions provided for errors 2XXX32 to 2XXX84 in
the above table.
Cannot receive faxes even when
sending them is possible.
• A print cartridge is empty. Replace the print cartridge.
See p.299 “Replacing Print Cartridges”.
• The paper tray is empty. Load paper in the paper tray.
See p.72 “Loading Paper”.
• If fax reception mode is Manual mode, you must receive
the fax manually. See p.191 “Receiving a Fax”.
Cannot print received faxes. • The paper tray is empty. Load paper in the paper tray.
See p.72 “Loading Paper”.
• The paper tray does not contain paper of the right size.
Load paper of the right size in the paper tray.
Error Code Solution
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