Siemens SINAMICS S220

Figure1-4 mySupport
The con󹪝gured manual can be exported in the PDF or XML format.
Siemens content that supports the mySupport documentation can be identi󹪝ed by the
"Con󹪝gure" link.
1.4.6 Technical support
Description
Your routes to technical support (
https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contact person database (https://www.automation.siemens.com/aspa_app)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products
from Siemens Industry. This will assign your request a unique ticket number for tracking
purposes. The Support Request o󹪜ers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
Technical support also assists you in some cases via remote support (https://
support.industry.siemens.com/cs/de/en/view/106665159) to resolve your requests. A
Support representative will assist you in diagnosing or resolving the problem through screen
transfer.
More information on the Support service packages is available on the Internet via the
following address (https://support.industry.siemens.com/cs/ww/en/sc/4869).
Introduction
1.4Service and Support
Booksize power units
Equipment Manual, 09/2023, A5E53307519B AA 17