Diagnostic information 2-63
4024-XXX
Media size mismatch in width
2 Check the sensor (media out) for proper operation.
1. Enter Diagnostics mode.
2. Select INPUT TRAY TESTS.
3. Select Sensor Tests.
4. Select Tray 3.
5. Select Media out.
1. Enter Diagnostics mode.
2. Select INPUT TRAY TESTS.
3. Select Sensor Tests.
4. Select Tray 4.
5. Select Media out.
Remove the appropriate media tray assembly.
Does the display on the operator panel change every
time the sensing area on the above sensor is blocked by
the media out actuator.
Go to step 4. Go to step 3.
3 Check the sensor (media out) for proper connection.
Check tray 3 and tray 4.
Is the above sensor connected properly?
Replace the
appropriate sensor
(media out).
Go to “2000-sheet
dual input (TTM)—
sensor (media
level) removal” on
page 4-96.
Replace the
connection.
4 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 5. Replace the
connection.
5 Perform a print test.
Does the error still occur?
Replace the 2TM/
TTM controller card
assembly.
Go to “2000-sheet
dual input (TTM)—
2TM/TTM controller
card assembly
removal” on
page 4-116.
Go to step 6.
Problem solved.
6 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out the tray, and visually check it.
Is the media loaded in tray properly?
Go to step 2. Load media
properly.
Step Check Yes No
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