Diagnostic information 2-27
4024-XXX
Tray 4 media size failure
3 Check the tray 3 switch (media size) for proper
operation.
Pull out tray 3, and visually check it.
Is the switch (media size) for tray 3 installed properly?
Go to step 4. Install the switch
(media size) for tray
3 correctly.
Go to “2X 500-
sheet drawer
(2TM)—switch
(media size)
assembly removal”
on page 4-8.
4 Check the switch (media size) for proper connection.
Is the above switch connected properly?
Replace the switch
(media size).
Go to “2X 500-
sheet drawer
(2TM)—switch
(media size)
assembly removal”
on page 4-8.
Replace the
connection.
5 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 6. Replace the
connection.
6 Perform a print test.
Does the error still occur?
Replace the 2TM/
TTM controller card
assembly.
Go to “2X 500-
sheet drawer
(2TM)—2TM/TTM
controller card
assembly removal”
on page 4-43.
Go to step 7.
Problem solved.
7 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out tray 4, and visually check it.
Is the media loaded in tray 3 properly?
Go to step 2. Load media
properly.
2 Check the media.
Pull out tray 4, and visually check it.
Are the front media tray guide assembly and rear media
tray guide on tray 4 set correctly?
Go to step 3. Set the parts
properly.
Step Check Yes No
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