Diagnostic information 2-23
4024-XXX
943.00 Tray 3 lift up / no tray failure
5 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media.
Pull out tray 3, and visually check it.
Is any media loaded in tray 3?
Go to step 2. Load media.
2 Check the tray.
Is the tray 3 lift sector gear 12T damaged or any of the
tray 3 surrounding parts.
Go to step 3. Replace the tray lift
sector gear 12T or
any other damaged
components.
Go to “2X 500-
sheet drawer
(2TM)—tray lift
gear group
removal” on
page 4-16.
3 Check the tray 3 media feed lift motor for proper
operation.
Pull out the media tray, then push it back in.
Does the tray lift up properly?
Go to step 7. Go to step 4.
4 Check the tray 3 media feed lift motor for proper
connection.
Is the above motor connected properly?
Go to step 5. Replace the
connection.
5 Check the tray 3 media feed lift motor for proper
operation.
Replace the media feed lift motor for tray 3 with that for
tray 4.
Pull out the media tray, then push it back in.
Does the tray lift up properly?
Go to step 8. Go to step 6.
6 Check the 2TM/TTM controller card assembly and the
printer engine card assembly for proper connection.
Are connectors P541 and P413 on the above cards
connected properly?
Go to step 7. Replace the
connection.
Step Check Yes No
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