Lexmark W840 - Sensor (Registration) on Jam (Tray 3 Media Feed)

Diagnostic information 2-43
4024-XXX
243.03 Sensor (registration) on jam (tray 3 media feed)
12 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace the media. Go to step 2.
2 Check the media size setup.
Does the media size in use match the size set for tray
3?
Go to step 3. Replace the media
or change the media
size setup.
3 Check the tray 3 rolls.
Pull out tray 3, and check it.
Are the feed roll, separation roll, and pick roll for
transport free of excess wear and contamination?
Go to step 4. Clean or replace the
feed roll, separation
roll, and pick roll.
Go to “2000-sheet
dual input (TTM)—
feed roll removal”
on page 4-101,
“2000-sheet dual
input (TTM)—
separation roll
removal” on
page 4-105, and
“2000-sheet dual
input (TTM)—pick
roll removal” on
page 4-108.
4 Check the media position.
Open the printer left door assembly, and visually check
it.
Does the media touch the sensor (registration)?
Remove the media. Go to step 5.
5 Check the media position.
Open the 2TM/TTM left door assembly, and visually
check it.
Does the media touch the sensor (tray 3 feed-out)?
Remove the media. Go to step 6.
6 Check the sensor (registration) for proper operation.
1. Enter Diagnostics mode.
2. Select BASE SENSOR TESTS.
3. Select Media Path.
4. Select Registration.
Open the printer left door assembly, and visually check
it.
Does the display on the operator panel change every
time the actuator on the above sensor operates?
Go to step 8. Go to step 7.
Step Check Yes No