2-20 Options Service Manual
4024-XXX
244.04 Sensor (pre-feed) on jam (tray 4 media feed)
11 Perform a print test.
Does the error still occur?
Replace the 2TM/
TTM controller card
assembly.
Go to “2X 500-
sheet drawer
(2TM)—2TM/TTM
controller card
assembly removal”
on page 4-43.
Go to step 12.
Problem solved.
12 Perform a print test.
Does the error still occur?
Replace the printer
engine card
assembly.
Refer to the Printer
Service Manual.
Problem solved.
Step Check Yes No
1 Check the media condition.
Is the media in the tray crumpled or damaged?
Replace the media. Go to step 2.
2 Check the media size setup.
Does the media size in use match the size set for tray
4?
Go to step 3. Replace the media
or change the media
size setup.
3 Check the tray 4 rolls.
Pull out tray 4, and check it.
Are the feed roll, separation roll, and pick roll for
transport free of excess wear and contamination?
Go to step 4. Clean or replace the
feed roll, separation
roll, and pick roll.
Go to “2X 500-
sheet drawer
(2TM)—feed roll
removal” on
page 4-28,
“2X 500-sheet
drawer (2TM)—
separation roll
removal” on
page 4-32, and
“2X 500-sheet
drawer (2TM)—pick
roll removal” on
page 4-34.
4 Check the media position.
Does the media touch the tray 4 pre-feed media feed
unit sensor?
Remove the media. Go to step 5.
Step Check Yes No
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